Shipments and returns

Your pack shipment

Outvio LogoIf you picked Outvio as your delivery method (24-72 hours delivery), where your order is a standard product (not personalised), it will be shipping within 1 working day (Monday-Friday) and will be fully trackable to you within that timescale. If your order requires a design to be made before production, the design will always be e-mailed to you for approval before production. Once your item is produced it will be shipped within 1 working day. Please contact us first should you feel you have a reason to return a product. Returns are handled via. Outvio who will pickup from the delivery address. Returns are only permitted on goods that have not been personalised and must be in a new/unused and resale-able condition before we issue a refund. The product details will state if returns are acceptable on the item.

EasyPost LogoIf you are using EasyPost/Royal Mail (for deliveries to the UK), the same mail out conditions apply as in the previous paragraph without trackability. Delivery timescale is as specified at the time of ordering. Please contact us first should you feel you have a reason to return a product. Returns are at your own cost and risk using whichever postal service you prefer. Returns are only permitted on goods that have not been personalised and must be in a new/unused and resale-able condition before we issue a refund. The product details will state if returns are acceptable on the item.

For local pickup, pickup days and times will be as arranged via. e-mail. By accepting the goods at pickup time, you waive your right to return - you should check carefully the condition of the goods before taking away.

For local delivery, you will be able to pick a delivery day and time by booking directly into our calendar - we will send you information how to do this once your order is ready. By accepting the goods when delivered personally by us (local delivery), you waive your right to return - you should check carefully the condition of the goods before we leave.

In all cases (except cash on delivery for local delivery orders only) packages will not be released until payment has cleared into our accounts.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes for mugs are amply sized and your items are well-protected.